1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

• Account Information: When you register, we collect your email address and password. After registration, we ask for your native and target languages, and your proficiency level to personalize your learning experience.
• Usage Data: We collect information on your interactions with our AI features, such as the number of messages sent to the AI tutor and minutes of pronunciation practice used. This helps us monitor and manage quota limits associated with your subscription plan.
• Payment Information: When you subscribe to a paid plan, payment is handled by our third-party payment processors. We do not store your credit card details. We only receive a confirmation of your subscription status.
• Contact Queries: If you use our contact form, we collect your name, email, and the message you send to us.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Service.
• Personalize and improve your learning experience.
• Understand and analyze how you use our Service.
• Process your transactions and manage your subscription.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service.
• Prevent fraud and ensure the security of our Service.

3. Data Sharing and Third Parties

We do not share your personally identifying information with third-parties, except to our payment processors to handle subscriptions, and our cloud provider (Google Cloud) for data storage. We may share anonymized usage data with third parties for analytics and service improvement.

4. Data Security

We take the security of your data seriously and use industry-standard measures to protect it. All data is stored securely in Firebase (a Google Cloud service). However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. You can review and update your account information at any time through your dashboard.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us at: support@lingolaunch.com.